Contact & Grievance

Employees may contact EPKART for reasons such as:

• Account or login-related help
• EMI Protection-related queries
• Request or programme-related questions
• Repayment tracking questions
• Recharge or bill payment issues
• DTH or travel service issues
• Transaction-related concerns
• Refund or cancellation queries
• Offers or cashback-related questions
• Privacy-related concerns
• Other EPKART service-related grievances

You can reach EPKART through the official support email:

Email

hello@epkart.in

For faster verification, users may provide relevant information such as:

• Registered name
• Registered mobile number
• Registered email address
• Employee ID, where applicable
• Transaction/reference number, where applicable
• Date of transaction/request
• Description of the issue

For an EMI Protection-related concern, the user may contact EPKART with the relevant request or transaction details.

Each request or case may be reviewed according to applicable employee and corporate parameters, programme conditions, verification requirements and other applicable terms.

Submitting a grievance or support request does not create any assurance of approval, protection, payment or any particular outcome.

For refund or cancellation-related questions, users should first review the:

Refund & Cancellation Policy

Users may also contact EPKART through the official support email for transaction-specific questions.

For questions regarding personal data, privacy, access, correction, updating, deletion, withdrawal or other privacy-related matters, users may contact EPKART through the official privacy/support contact channel.

Privacy Policy

“Please describe your concern clearly and provide the relevant transaction, account or service information where applicable. EPKART may request additional information where reasonably necessary to verify and review the matter.”